Scope of this policy
This Refund Policy applies to eligible purchases made directly through depossier.com, including the planned one-time Security Deposit Recovery Pack. If a purchase is processed through a payment provider, marketplace, reseller, or another platform that controls the transaction, that provider's refund process may also apply. Nothing in this policy limits consumer rights that cannot be waived under applicable law.
Recovery Pack refund requests
You may request a refund for your first paid Depossier purchase within 14 calendar days of the transaction. A request is reviewed individually and is not automatically approved. We may consider account history, whether the Recovery Pack was generated or downloaded, prior refunds, suspected abuse, duplicate billing, and whether the product was materially unavailable or did not operate as described.
The free Deposit Check is provided without charge and is not eligible for a monetary refund. Currency-conversion charges, bank fees, and taxes handled by a tax authority are not controlled by Depossier.
When a refund may be declined
To the extent permitted by law, a refund may be declined when a request falls outside the stated window, the paid package has been substantially generated or used, the account has a pattern of repeated refund requests, the transaction is connected to fraud or abuse, or the Terms of Service were materially violated.
A disagreement with a landlord, an unsuccessful demand letter, a state-law outcome, or the amount recovered from a security deposit is not a product defect or a promise of a particular result. Depossier does not guarantee that a landlord will respond or pay.
Technical problems and duplicate charges
Report technical problems as soon as possible with the page, browser, device, approximate time, and non-sensitive details needed to investigate. If you see a duplicate charge, incorrect amount, or unauthorized transaction, contact us promptly so we can review the transaction with the payment provider.
How to request a refund
Email support@depossier.com from the address associated with the purchase. Include the transaction reference, purchase date, product name, and a short explanation. Do not send your password, complete payment-card number, security code, Social Security number, or private rental records unless support specifically requests a limited redacted example.
Approved refunds are returned through the original payment method. The payment provider or bank controls when the credit appears, so processing time can vary after approval.
Chargebacks
Please contact us before opening a chargeback when possible so we can investigate billing issues. A chargeback may delay review and may cause the related account or paid entitlement to be suspended while the payment dispute is investigated. This does not prevent you from using rights available through your payment provider or applicable law.